Archive for November, 2007

E-bay Checkout Totally Broken

November 09, 07 by kenrich

Just like much of the rest of the E-bay auction site, the checkout system is totally broken and noone is doing anything to fix it. E-bay has just recently launched a new checkout system which works with PayPal (also owned by E-bay) to process payments. By default the system asks you to deduct money directly from your bank account. After you enter your PayPal login, you will see a little box on the right of the screen (during step #3) where you confirm your payment:

E-bay checkout screen

You will see there are two options on this page. One for “More Options” that allows you to change to a different payment option and another to use your “PayPal Credit Card” to do this payment. First, lets try to click the “More Options” to change the funding source for our payment. When you click this, the following PayPal screen comes up:

PayPal “More Options” Page

Of course, this page is totally useless, clicking on “Click Here to Retry” doesn’t help at all either. It jus brings up the same page over-and-over. You would think that E-bay would have tested this feature before they launched their new checkout process. Of course, they probably don’t care, and probably prefer to only get money direct from your banking account so they don’t have to pay any fees. Remember, this feature has been broken for several days now, and nothing has been done to correct it.

Now, lets revisit the original E-bay checkout screen and this time try to change to “PayPal Buyer Credit”. This should use my PayPal credit card which I received over a year ago and I’ve already used to make purchases in the past. This should work right? Just click the link that reads: “Switch Now to Use Your PayPal Plus Card”. So when I clicked this button (and I have tried this around 20 times so far already on different days with different browsers and different computers), I get:

E-bay Payment by PayPal Plus Card

Okay, great, it looks like this is working, should be smooth sailing now right? So, I click continue to finalize my payment and up comes:

E-bay Checkout Totally Broken

Thanks a lot E-bay. Once again, you’ve proved your incompetence. I’ve always been dissatisfied with your service, because of your wreckless price gouging of your customers and endless fees and upsells. It turns out your service is not worth my time, and I have vowed never to use your services ever again. Your multi-billion corporate greed, has finally destroyed you and you will rapidly decline over the coming years just as Yahoo has fallen to Google.

I encourage everyone to flee from this sinking ship before it screws you over and steals all of your money like it did mine (that’s a topic for another day). I am developing a free auction site available at www.goswap.com which provides a free auction service for everyone. What E-bay has done is appalling and an insult to the world.